Refund Policy
At Avani Apparel Group (Raga & Stitch), we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we are here to help.
1. Eligibility for Refunds
You may request a refund if:
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The product you received is damaged, defective, or incorrect.
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The product does not match the description provided on our website.
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You initiate a refund request within 7 days of delivery.
2. Non-Refundable Items
Refunds will not be applicable for:
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Products damaged due to misuse, negligence, or normal wear and tear.
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Customized, altered, or personalized items.
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Items purchased during clearance or final sale (unless defective/damaged).
3. Refund Process
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Contact us at swatirkc2013@gmail.com or call +91 7042976111 within 7 days of delivery.
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Share your order details, photos of the product, and reason for the refund.
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Once approved, the product must be returned in its original packaging, unused, and with tags intact.
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After we receive and inspect the returned item, your refund will be processed.
4. Refund Timeline
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Refunds will be credited to your original method of payment within 7-10 business days(credit card, debit card, UPI, wallet, or net banking).
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Please allow 7–10 business days for the refund to reflect in your account, depending on your payment provider.
5. Shipping Costs
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If the product is defective, damaged, or incorrect, we will bear the return shipping cost.
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For all other refund cases (such as change of mind), the customer will be responsible for return shipping charges.
6. Contact Us
For refund-related questions, please reach out to us at:
Avani Apparel Group
FF -42 A, 4th Floor, Gurunanakpura,
Mangal Bazar Road, Laxmi Nagar,
Delhi -110092, India
swatirkc2013@gmail.com
+91 7042976111
